Verzendbeleid

Stepup Store Shipping Policy

Processing Times
All orders are processed and prepared within 1 to 3 business days (excluding weekends and Belgian public holidays) after receiving your order confirmation email. You will receive a notification with tracking info as soon as your package is handed to the courier.

Shipping Rates & Delivery Estimates

• Belgium (Domestic)
Delivers in 1–3 business days via Bpost. 
Costs €6.40-€7.50 (Free on orders over €100).

• Neighboring EU Countries (France, Germany, Netherlands, Luxembourg)
Delivers in 2–5 business days. 
Costs €10-€10.20

Delivery Delays & Issues
If your delivery is delayed past 30 days from your order date (the maximum statutory limit under EU law), you have the right to cancel your purchase for a full refund. Please contact us at support@stepupstore.be if your tracking data stops updating.